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SF
Shane F

1 reviews | Active since Mar 2020

12 Sept 2022, 17:50

Settlement of account

Very bad and slow service. My car was ******, insurance settled it on the 1st of August. It’s still not allocated to the account now I’m getting another invoice for the next debit order. How do I keep paying for something I don’t have

0
Replies (5)
Standard Bank
Standard Bank's reply13 Sept 2022, 07:45
Official
Hi Shane

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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SF
Shane F's update07 Oct 2022, 10:42
Reviewer Update
Still haven’t received a call from your team, how long does it take ??
Standard Bank
Standard Bank's reply07 Oct 2022, 11:05
Official
Good day Shane 

We sincerely apologize for the delay in getting back to you.

Please note that we will follow up with our team.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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SF
Shane F's update11 Oct 2022, 07:58
Reviewer Update
Still no feedback??
Standard Bank
Standard Bank's reply11 Oct 2022, 09:24
Official
Hi Shane

We apologise for the delay getting back to you. The matter has been escalated we will get back to you with the outcome.

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
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