Settlement of account

Good day

I was boarded end of June 2017 due to ill health. I do have a loan (RCP) with Standardbank.

I went to see the consultant at Baywest Mall PE to advise me on how to claim on the credit life so that the loand can be settled. As he went onto the system he said he can see that there was credit life taken out and gave me documents to fill in. Which I did. He emailed the documents to the insurance department in Johannesburg .

Three weeks later we received a phone call from he where they said that I only have death coverage and not disability. I was shocked because when I took out the loan the consultant asked me about the insurance and I told her that I want death, disability and retrenchment. Clinton the consultant at Standardbank asked me if I do have any documents relating to this. I said to him the consultant that day after signing told me that the documents will be posted. She only gave me a document which she signed .

I never received any documentation. I was at the bank many time asking for the copy of the contract and everytime its different people working there. And everytime you get the same answer.

So this poor consultant Clinton is doing everything in his best to get this sorted out and even him is not getting anywhere. He already spoke to the managers in head office and still nothing is happening.

I took it upon myself to report the bank to the ombudsman. That was going backwards and forwards. Nothing happened. So the ombudsman has referred it to the adjucator whom send me an email saying the onus is upon me to proof that I am the responsible for my priorities and I must supply them with documents.

I have supp**** them already with everything that I had. The signed paper from Standardbank as well as all the emails between myself and Clinton. I supp**** them with the doctors letters and still no answer.

What more can I do.