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Thobeka N
1 reviews | Active since Jun 2015
20 May 2025, 09:23
Settlement letter
Called the call Centre line on *** and spoke to a lady called Thandeka and her team leader. All I wanted was a settlement letter for my home loan account. I was told they can not give me the letter which was very appalling. I was told I need to go to a branch. I cannot and will not go to the branch and stand in queues just to get a settlement letter. Wclistheiaccounts?
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 May 2025, 09:35Dear Thobeka,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2025, 09:35
Official
Dear Thobeka,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Thobeka N's updateReviewer Update
20 May 2025, 15:13Hi, I'm available now until 18h00 or tomorrow after 11 am.
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Thobeka N's update20 May 2025, 15:13
Reviewer Update
Hi, I'm available now until 18h00 or tomorrow after 11 am.