TM
Terisha M
1 reviews | Active since Jul 2020
23 Oct 2020, 10:23
Settlement Letter awaiting 7 days
Hi I have sent numerous emails over the past 7 days to get a personal loan settlement letter and still no response. I tried to call but the call centre is forever busy. Sometimes you wait 20 to 30 mins to actually get to speak to someone. The service is very bad. This is not the first time I have had this issue with you guys. Even the complaints department email address online doesn't work. I need this letter urgently.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Oct 2020, 15:50Dear Terisha Munsamy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Oct 2020, 15:50
Official
Dear Terisha Munsamy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
28 Oct 2020, 12:29Good day Terisha,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Standard Bank's reply28 Oct 2020, 12:29
Official
Good day Terisha,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre