MM
Mulalo M

1 reviews | Active since Aug 2022

02 Aug 2022, 15:36

Settlement letter

I was financed by standard bank, few months later I had an accident to which the insurance payed but not the full amount. For the past 5 to 6 weeks I have been trying to contact the bank to get the outstanding balance but they keep on referring me from one person to another, sent emails but no response. M afraid I might end up blacklisted for an account which I could have settled long ago

0
Replies (5)
Standard Bank
Standard Bank's reply02 Aug 2022, 17:05
Official
Hi Mulalo

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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MM
Mulalo M's update02 Aug 2022, 17:52
Reviewer Update
I really appreciate your prompt response, hoping to finalize this matter soon
Standard Bank
Standard Bank's reply02 Aug 2022, 18:14
Official
Hi Mulalo

We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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MM
Mulalo M's update04 Aug 2022, 09:33
Reviewer Update
Good day

Due to electricity outage in my area, I had no network for the whole day yesterday and it seems like someone from standard tried to contact me.

Network coverage is back now
Standard Bank
Standard Bank's reply04 Aug 2022, 10:26
Official
Good day Mulalo

Thank you for getting back to us.

We will alert the team currently dealing this matter.

We will get back to you with further feedback.

Thank you