LM
Leandra M

1 reviews | Active since Mar 2015

13 Mar 2015, 17:09

Settlement amount outrageous

I've been under debt counselling since 2011. Every month I diligently pay my accounts, i've never once skipped a payment. In December I requested a balance on the account and the amount provided was R1126.07. <br> Today I called to get the settlement balance as I want to settle the account and was told the amouont due is R2760.00. How on earth can the amount increase by more than 50%. WD Attorneys told me that the December balance was given under a discount which no longer applies. Even so, it doesn't make sense. I started this account with an outstanding balance of R5500. After 3 years how can the amount be so high.<br> Debt counselling was the worse decision i've ever made. It's clear that the creditors are not willing to accommodate debt counselling clients who are committed to servicing their debt... albeit over a longer period.<br> Highly disgusted!!

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Replies (1)
Standard Bank
Standard Bank's reply17 Mar 2015, 07:14
Official
Hello ***lip333,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,