TM
Thulisiwe M
1 reviews | Active since Oct 2020
28 Oct 2020, 22:49
Settlement Amount
After months of challenges at my workplace ,I received a letter to confirm my retrenchment which has led to loss of income.Therefore on Tuesday the 27th October I called STD bank home loans contact centre from your Westgate mall branch and spoke to Londiwe with regards to my home loan account. I was hoping to speak to someone who can assist me.However , Londiwe who is the standard bank representative could not provide me with any satisfactory answer and ultimately couldn't help me. I urgently need someone to assist me with a settlement amount . I would like to request my full and final settlement letter for my home loan so I can make an informed decision and necessary financial arrangements.
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Standard Bank's replyOfficial
29 Oct 2020, 00:40 Hello Thulisiwe, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply29 Oct 2020, 00:40
Official
Hello Thulisiwe, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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