Settled Vehicle Finance Account But Still No NATIS After More Than A Month

We settled our vehicle finance account with Standard Bank in full on 31 March 2026. Immediately after settlement, we requested the NATIS documents so that the vehicle transfer process could proceed.

Today is 8 May 2026 and we are still waiting.

Over the past few weeks, we have made numerous calls and follow-ups. Every person we speak to promises to “follow up” or assures us that someone will contact us, yet nothing actually happens. We are continuously transferred between departments with no accountability, no urgency, and no resolution.

This delay is now negatively affecting the sale of the vehicle, as we have a buyer waiting for the NATIS documentation in order to proceed with the transfer. The buyer is understandably becoming frustrated, and we are left dealing with the consequences despite having settled the account in full more than a month ago.

What is most disappointing is the lack of communication and ownership from Standard Bank. Once an account has been paid in full, consumers should not have to chase endlessly for documents that are essential to finalising ownership transfer.

We would appreciate urgent intervention and immediate release of the NATIS documents.