BE
Bridget E
1 reviews | Active since Mar 2009
05 Mar 2020, 13:06
Settled account still sitting as active on my credit profile
I settled the full remaining balance for a STD Loan account on 25th Jan 2020 but have seen that it is reflecting on all my credit profile as active with a balance of R124k, this is inaccurate an negatively affecting my credit record almost 6 weeks after payment. I would say i am surprised, but unfortunately I am not, STD is not known for its Client Service. Please rectify STD, its the least you can do.
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Replies (2)
Standard Bank's replyOfficial
05 Mar 2020, 23:39Dear Bridget
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Mar 2020, 23:39
Official
Dear Bridget
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's replyOfficial
03 Apr 2020, 16:13Dear Bridget
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Apr 2020, 16:13
Official
Dear Bridget
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***