Settled account handed over for 2nd time

So history repeats itself...<br> <br> In 2011 I settled my wife's current account through my Standard Bank Advance Account. Standard Bank arranged for the transfer themselves .<br> <br> In 2014 my wife received communication from a 3rd party who took over the account. After massive fights and a Hello Peter report, it was sorted and Standard Bank confirmed it was a mistake and of course that the account was settled in 2011.<br> <br> A year later, year 2015 and the exact same thing is repeating itself. Is this just Standard Bank incompetence or the norm when it come to account management...then again, you dont have to manage the account as it was closed 4 years ago!!! <br> <br> Will we have this **** repeating itself every year?<br> <br> <br> <br> <br>