JL
Jenny L
1 reviews | Active since Feb 2023
09 Feb 2023, 13:13
setting up profiles
As a business when setting up profiles for financial staff, we expect a certain level of assistant and guidance from the staff at standard bank not to mention the staff appointed to take care of your business account!!! We have not received that! We are now almost 3 weeks in and the 2 profiles we requested to be setup ore still not completed properly!! How long are we going to wait for proper service Std Bank. ***
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
09 Feb 2023, 13:16Good day Jenny
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply09 Feb 2023, 13:16
Official
Good day Jenny
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's replyOfficial
13 Feb 2023, 07:52Good day Jenny
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply13 Feb 2023, 07:52
Official
Good day Jenny
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
JL
Jenny L's updateReviewer Update
13 Feb 2023, 08:10No This is not resolved, nothing has changed, please revert back to the drawing board and resolve this issue.....and lets see how long it takes you as the days just keep ticking by and simpler better faster does not seem to be your moto at all.
JL
Jenny L's update13 Feb 2023, 08:10
Reviewer Update
No This is not resolved, nothing has changed, please revert back to the drawing board and resolve this issue.....and lets see how long it takes you as the days just keep ticking by and simpler better faster does not seem to be your moto at all.
Standard Bank's replyOfficial
13 Feb 2023, 10:42Good Day Jenny
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,
Standard Bank's reply13 Feb 2023, 10:42
Official
Good Day Jenny
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,