DC
Devin C
1 reviews | Active since Nov 2013
22 Aug 2022, 06:32
Setting the standard for shoddy service
It seems that using this platform is the only way to get any response from you people.... seriously - this is pathetic.
We are now going on several weeks since I made a lump sum $20 000 payment to my VAF account - it took a week or so for you guys to trace the payment (admittedly there was an extra 0 in the reference) - but I still cant get a ****** SETTLEMENT QUOTE from you?
I did get sent one on thursday last week - the irony being that it was R5000 higher than the settlement quote I received in July. How the actual F is that possible? I just paid you fools twenty thousand US dollars - that you said were reflecting!!!!
PLEASE, for the love of all that is holy - just send me a settlement quote so that I can pay off my vehicle, close my account and never have to deal with your useless company ever again???!!!! I am sick and tired of having to moan and complain and constantly follow up!
If this takes any longer it is going to end up costing me A LOT of money - so just flipping make it happen now!
Once again - Email correspondance only please.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
22 Aug 2022, 07:49Good Day Devin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Aug 2022, 07:49
Official
Good Day Devin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
DC
Devin C's updateReviewer Update
22 Aug 2022, 08:14heard it all before....
DC
Devin C's update22 Aug 2022, 08:14
Reviewer Update
heard it all before....
Standard Bank's replyOfficial
22 Aug 2022, 08:20Hi Devin
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Aug 2022, 08:20
Official
Hi Devin
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
DC
Devin C's updateReviewer Update
22 Aug 2022, 08:25Will you apology aid me in recouping approximately R60k in duties and expenses that I will be forced to pay on my vehicle as a result of missing an export deadline purely because of standard banks uselessness?
DC
Devin C's update22 Aug 2022, 08:25
Reviewer Update
Will you apology aid me in recouping approximately R60k in duties and expenses that I will be forced to pay on my vehicle as a result of missing an export deadline purely because of standard banks uselessness?
Standard Bank's replyOfficial
22 Aug 2022, 08:59Good day Devin
Please send us your international number as we are trying to reach you.
Kind regards
Standard Bank Hello Peter Team
***
Please send us your international number as we are trying to reach you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Aug 2022, 08:59
Official
Good day Devin
Please send us your international number as we are trying to reach you.
Kind regards
Standard Bank Hello Peter Team
***
Please send us your international number as we are trying to reach you.
Kind regards
Standard Bank Hello Peter Team
***
DC
Devin C's updateReviewer Update
22 Aug 2022, 18:07I specifically asked for email correspondence - my phone is currently not able to receive calls
DC
Devin C's update22 Aug 2022, 18:07
Reviewer Update
I specifically asked for email correspondence - my phone is currently not able to receive calls
Standard Bank's replyOfficial
23 Aug 2022, 09:57Hi Devin
Thank you for letting us know.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for letting us know.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply23 Aug 2022, 09:57
Official
Hi Devin
Thank you for letting us know.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for letting us know.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
DC
Devin C's updateReviewer Update
23 Aug 2022, 10:10I have no loyalty and do not support you at all.
Call me on +***24
Call me on +***24
DC
Devin C's update23 Aug 2022, 10:10
Reviewer Update
I have no loyalty and do not support you at all.
Call me on +***24
Call me on +***24
Standard Bank's replyOfficial
23 Aug 2022, 11:56Hello Devin,
Thank you for providing us with your contact details.
Please be on the look out for a call from our team.
Standard Bank Help Centre
***
Thank you for providing us with your contact details.
Please be on the look out for a call from our team.
Standard Bank Help Centre
***
Standard Bank's reply23 Aug 2022, 11:56
Official
Hello Devin,
Thank you for providing us with your contact details.
Please be on the look out for a call from our team.
Standard Bank Help Centre
***
Thank you for providing us with your contact details.
Please be on the look out for a call from our team.
Standard Bank Help Centre
***
DC
Devin C's updateReviewer Update
23 Aug 2022, 13:04STILL WAITING.
THIS IS BECOMING A JOKE. ALL I NEED IS A ****** SETTLEMENT QUOTE SO I CAN GET RID OF YOU PEOPLE!
THIS IS BECOMING A JOKE. ALL I NEED IS A ****** SETTLEMENT QUOTE SO I CAN GET RID OF YOU PEOPLE!
DC
Devin C's update23 Aug 2022, 13:04
Reviewer Update
STILL WAITING.
THIS IS BECOMING A JOKE. ALL I NEED IS A ****** SETTLEMENT QUOTE SO I CAN GET RID OF YOU PEOPLE!
THIS IS BECOMING A JOKE. ALL I NEED IS A ****** SETTLEMENT QUOTE SO I CAN GET RID OF YOU PEOPLE!
Standard Bank's replyOfficial
23 Aug 2022, 14:34Good Day Devin
Please note we have sent a request for your settlement.
Regards
Standard Bank Hello Peter Team
***
Please note we have sent a request for your settlement.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Aug 2022, 14:34
Official
Good Day Devin
Please note we have sent a request for your settlement.
Regards
Standard Bank Hello Peter Team
***
Please note we have sent a request for your settlement.
Regards
Standard Bank Hello Peter Team
***
DC
Devin C's updateReviewer Update
23 Aug 2022, 15:28Then where is it???
This has been an ongoing saga for too damn long.
It shouldnt be so hard to just generate a settlement request!
This has been an ongoing saga for too damn long.
It shouldnt be so hard to just generate a settlement request!
DC
Devin C's update23 Aug 2022, 15:28
Reviewer Update
Then where is it???
This has been an ongoing saga for too damn long.
It shouldnt be so hard to just generate a settlement request!
This has been an ongoing saga for too damn long.
It shouldnt be so hard to just generate a settlement request!
Standard Bank's replyOfficial
23 Aug 2022, 15:42Hello Devin
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply23 Aug 2022, 15:42
Official
Hello Devin
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***