SET UP SYSTEM, THEN IGNORE IT!

<p>I have now sent a number of secure messages from online on the Bank's Secure platform in internet banking for a period of nearly 2 weeks.</p> <p> </p> <p>I HAVE RECEIVED NOT ONE ACKNOWLEDGEMENT NOR RESPONSE. IT IS PATHETIC NON-SERVICE!</p> <p> </p> <p>For some obscure reason known only to them, as they have been paying commissions to me into that account for YEARS, an insurance company requires a letter from the Bank confirming my bank account exists, and its details.</p> <p> </p> <p>I have, as mentioned above, requested it a number of times, all of which have been ignored.</p> <p> </p> <p>The Branch's fax number seems to be non-functioning, and trying to phone the Universal number is a PAIN!</p> <p> </p> <p>Why set up a secure, online system, and just fastidiously ignore it?</p>