Set Off - Once Again

Two weeks ago I published a report here about the set-off principles app**** by Standard bank. As I also reported that the issue was quickly resolved by a specific person, and to my satisfaction.<br> <br> A week later it happened again. This time the set-off was app**** for an account that was already settled in 2013. Imagine that. It seems that Standard Bank is completely at odds with itself and one department does not know what the other is doing. An amount of R10 533.97 was ********ly deducted from my account for this.<br> My biggest concern is the fact that all and sundry seems to have ******** access to one's bank account and all queries gets dismissed with a shrug of the shoulders. Sorry, they say. What I would like to know from Standard Bank is who authorised this deduction from my account and when will my money be refunded? And all this for an account that no longer exists.<br> I find it also very strange that the people responsible all of a sudden become totally incommunicado and impossible to get hold of.<br> This money should have been credited back to my account on the same day it was brought to Standard Bank's attention. <br> A week later, still nothing.