Set better standards

I've never had a complaint about Standard Bank before, always recieved the best service, until I tried to apply for a LOAN.

When I called, they told me what I needed and I was relieved that it wasn't as much as I though (documents), but when I went to Standard Bank in PAROW, they told me the complete opposite of what was communicated with me on the phone.

I am a freelancer and they made it exceptionally difficult for me. I was told I needed pay slips - being a FREELANCER, you don't recieve payslips from your clients, BUT I managed to get them anyway, as well as proof of my invoices.

They proceeded to tell me I needed MORE PROOF to show them I am a freelancer, then asked me for a letter from my CLIENT (I was not told this on the phone call prior) I left the bank, spoke to my client, got a letter, went back to the bank with: 1) Pay slips 2) Letter from client as extra proof 3) My invoices.

When I got back from running up and down, they then said it is STILL invalid because I needed a document from SARS stating I am a freelancer! This was NOT mentioned in the first interaction OR on the phone call.

After this complete miscommunication and incompetence, the lady that assistanced me then said, "oh but you don't quality for a loan anyway because you have a student account" (which I changed two years ago) she then said I can try for a loan by a different bank.

This encounter was horrific and unprofessional at best. Have your employees communication the SAME information both on calls and in branches. Stop making your clients lives difficult.