Service with a smile

I am in the process of purchasing a new vehicle and as a loyal Standard Bank customer I approached my bank individually as well as applying through the dealership. I spoke to a guy called Irvin and he explained the process to me. Then in the verification process I had the pleasure of dealing with Katlego Mosieleng. She took time to understand my situation and spoke to me in a way that made me feel like a valued customer. At the end of the day communication was delayed and the processes took about 8 times longer than at the competitor banks, but I was made to understand that they were severely short-staffed and under immense pressure. I'm actually sad that I didn't go with Standard Bank as this will be my only product with a different bank, but at the end of the day Irvin assured me that their offer was the best they could do and therefore would not be negotiating for a match. Please do what you can to retain Katlego, since she is an asset to your team.