Service.... What Service?!?

This is shocking service.... <br> <br> I sent a simple e-mail more than 3 weeks ago: and no one has even had the decency to at least advise that the e-mail has been received, never mind a response for the actual query I had sent via e-mail... <br> <br> Can someone please urgently contact me so that the matter can be clarified and sorted out?!? Or do you take just as long to respond to your HP complaints??? <br> <br> I have always bragged about how great my banking experience has been over the years and that Standard Bank has never let me down - and now, not even a reply on a query... Really disappointed in the service at this point in time!!