AQ
Ayanda Q

1 reviews | Active since Jan 2013

04 May 2016, 12:38

Service very Slow and entirely Very BAD

We now entering the third week since app**** for an overdraft. I already went twice to the bank to sign papers and our banker is never available to take calls. Only get an update once you have Allocated her , she never takes the initiative to call us and update us. Our banker is Annastacia Malope-Burgersfort.

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Replies (2)
Standard Bank
Standard Bank's reply05 May 2016, 07:59
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply05 May 2016, 08:46
Official

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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