1 reviews | Active since May 2012
Service very poor
<p>I always get poor service from Standard Bank, they never have answer nor be able to assist when you enquire. </p> <p> </p> <p>I called today to find out about my loan, I was transfered to two departments and got cut off, calleed again and whiles i was holding to speak to a consultant i got cut again. everytime when i call i always have to wait to get assistance. </p> <p> </p> <p>i was also notified by credit bereu that i am not behind with my payments, i have been paying as normal and this was another reason for my call cause i dont unerstand now how they biling me and without any notofications from them. </p> <p> </p> <p>All i want to do is close my accounts and never deal with Standard bank again </p> <p> </p> <p>Regards </p> <p>Blondie </p> <p> ********** 702</p>
Dear Ms Mathaba
Thank you for posting the message and allowing us the opportunity to investigate the matter.
As per our telephonic conversation, the matter has been addressed.
Thanks,
Complaint Resolution Centre
***
Dear Ms Mathaba
Thank you for posting the message and allowing us the opportunity to investigate the matter.
As per our telephonic conversation, the matter has been addressed.
Thanks,
Complaint Resolution Centre
***
Nkululeko was a great help, thank you.
Nkululeko was a great help, thank you.
I am not sure what happening with Standard bank but their service has gone from good to very poor. I app**** for a debt consolidation loan and was approved, i have received all my settlement letters from other lender even their credit card division the same day but when it comes to my loan its always been taken from one department to the other. I called and was transferred to debt review, I asked for my loan and Credit card and they sent credit card and not the loan, then enquired again and was told to go to the branch, I went to them and was told that they don’t generate a letter but they will have to send an email, I called again today to see if the department that was email could get this for me sooner but then again was told i need to go to the branch and only then can generate the letter. Can someone please assist as I need to get this done by next week? Literally I am waiting for standard bank alone :(
I am not sure what happening with Standard bank but their service has gone from good to very poor. I app**** for a debt consolidation loan and was approved, i have received all my settlement letters from other lender even their credit card division the same day but when it comes to my loan its always been taken from one department to the other. I called and was transferred to debt review, I asked for my loan and Credit card and they sent credit card and not the loan, then enquired again and was told to go to the branch, I went to them and was told that they don’t generate a letter but they will have to send an email, I called again today to see if the department that was email could get this for me sooner but then again was told i need to go to the branch and only then can generate the letter. Can someone please assist as I need to get this done by next week? Literally I am waiting for standard bank alone :(