Service To Rival Even The Worst Experienced In History

<p>Standard Bank for lack of a better terminology are quite simply one of the most inefficient financial institutions in history where they cannot even maintain the basic standards to ensure customers do not experience any hassle’s when attempting to resolve any issues. It seems Standard Bank would rather spend their time overlooking the basics and focusing on how best to ***** as much moneys as they can from their clients to invest and become richer themselves. Well here’s a tip for the guys high up in Standard Bank. Perhaps you should pay attention to all of your clients rather than souly focusing on the fortune 500 client. Share the customer service, assistance and efficiency with your entry to mid-level client also as these are the vast majority of your clients.</p> <p> </p> <p>In simple terms if you need suggestions for how best to improve your company to prevent a meltdown/crisis of dissatisfied clients which is already apparent as per “Hellopeter.com”. Improve the knowledge and training received by your call centre agents as it seems they lack the teachings to probe a client further for answers to solve a query and would much rather simply perform the job asked of them completely void of common sense, intuition, knowing or even basic logic. Furthermore in addition have your IT department or developers have a look at your online Internet banking app to prevent certain features from constantly crashing and preventing a client from accomplishing what they need done when they need it done considering it is our own moneys to do with as we wish and we simply entitle the bank to hold our funds.</p> <p> </p> <p>Finally perhaps it would be a great idea to invest in more staff members and maybe paying them a decent wage or doing your best to keep them happy in order that when a client wishes to call the call centre, visit a branch or perform any function at all involving human interaction that we need not be let to wait in long ques taking extremely unreasonably used time from our already busy schedules e.g. If your app is down one would have to waste airtime as I did today simply to lift my EFT Limit only to not be helped the first time but rather needing to call back 3 times to be helped by the team leader of what was the wrong department in the 1st place. See nonsense like this builds up and frustrates a client to severely unnecessary heights as I have personally experienced too many times to count on even 10 hands and I am simply just another individual that banks with Standard Bank.</p> <p> </p> <p>Nonetheless it is with this message that I say sayonara to The Standard Bank of South Africa and Hello to my new bank #1 is South Africa, “First National Bank”.</p>