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emile M

1 reviews | Active since Dec 2011

06 Dec 2016, 10:17

Service that makes you vommit!!!

<p>As former employee i know that wehen you send a secure message the turn-around time to get a response is 24 hours - i send a message a week ago and no one contacted me since. i called ********** 000 as this is an extremly urgent request and i spent a total of 2 hours on the line just waiting to get through to speak to a consultant. In a very competitive industry such service can not be taken likely. Today i still dont have my request dealt with and is still in need of a SALES consultant to contact me - I cant believe that i need to beg someone to give you more business - UNBELIEVABLE!!! iF YOU STILL NEED MY BUSINESS CALL ME ON ********** 433 - CANDICE MACHELM</p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Dec 2016, 15:46
Official

Good day Emile

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Dec 2016, 09:11
Official

Good day Emile

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply08 Dec 2016, 15:34
Official

Dear Emile

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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