Service Sucks as usual

8/2/2022 I app**** for a credit card online. I sent all the requested documentation, afterwards I received an sms stating its pre-approved and requires validation. 12/2/2022 I called the bank again requesting feedback on my application. Ayanda spoke to me and advised all documents are in order and someone needs to call me to do "COC". 15/2/2022 I received a call from an agent wanting to sell me a credit card. I politely advised the lady I have already done an online application and I'm awaiting a call from the bank for the approval, at 17:47 I received an sms stating my application has been declined. I called the bank back to get an answer as to why my application was declined but yet I'm being bombed with smses that I can get a card up to the amount of R100000. The agents advised me that the online applications are dealt by New Market SA and they can't assist me. Have you ever tried calling New Market SA??? They are unreachable!! I have tried calling them a million times but the phone rings for 2 seconds and cuts, I was transferred as well to New Market SA but the call still cuts!!!! If I didn't need the card I would not have app**** for one. I thought this would be an easy process as I'm an existing client and I only want a card for R4000. I have received bad service from Standard Bank before but this is ridiculous. 2022 is the year that I will take my business elsewhere