Service sucks and consultant has a stinky attitude.

On the 15/03/2023, I called the consultants at Standard bank requesting a 6 months bond statement, the lady told me I need to send an email and ask for a confirmation letter. I sent the email on the same day and eventually received the letter on the 22/03/2023. What was on the letter was very disappointing. It was just a letter with the account balance and that was it.

I called again on the 22/03/2023 to ask why they had to send me something like that when I specifically asked them for certain information on the letter. The lady who was assisting me told me she will ask them to send me the statement on the 23/03/2023, and never received that statement. I made another call on the 24/03/2023, to follow up on the bank statement, I was assisted by a guy named Zaheed with no surname, he refused to assist and refused to give me his surname, he told me he does not have a surname.

I am very disappointed at service Standard Bank has been giving me the past days. I have been a loyal client to the bank since 2005 but right now I won't make a recommendation for them cos I have been frustrated to a point where I don't know who to turn to anymore for this statement.