YN
YOLANDE N

1 reviews | Active since Aug 2009

21 May 2022, 09:18

Service suck

They are always having internet banking issues and the app is offline a lot.

A banker upgraded my account and both my cards stopped working. This after the banker promised my cards would keep working until new ones are collected. Called my banker who's number was no longer available. They do leave a new number but no one can hear what it says.

Called the call centre who had no sympathy with the situation.

Sitting at the branch now since before 9:00

The banker making promises that cant be kept should be fired

0
Replies (1)
Standard Bank
Standard Bank's reply23 May 2022, 11:55
Official
Hello Yolande

This is not the level of service we strive for. We understand your frustration and would like to help.
 
 We can assure you that your matter is now in the right hands.  Our team will look into this matter.

 We would like to get you sorted as soon as possible.
 
 Kind Regards
 
 Standard Bank Help Centre
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