Service so bad you cannot wait to burn your bank card

Item: Standard Bank
Rating: 1
Author: Shane T

Edward Oliphant - please reply to my emails regarding the completion of the substitution on my bond. I am SO TIRED of waiting months and months for you to do your job. The lawyers have sent you everything. I cannot WAIT for my bond to be paid so that I can close my standard bank account, burn my bank card and be rid of this financial institution.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

14 Jul 2022, 12:03

Good day Shane Tregoning

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply14 Jul 2022, 12:03

Official

Good day Shane Tregoning

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Shane T's updateReviewer Update

14 Jul 2022, 12:04

Thanks

Shane T's update14 Jul 2022, 12:04

Reviewer Update

Thanks

Standard Bank's replyOfficial

14 Jul 2022, 12:51

Hello Shane,

We have escalated the matter to our Home loans stakeholder. We have been assured that feedback will be given once they have investigated.

We will be in touch to keep you informed.

Regards,
Standard Bank Hello Peter Team

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Standard Bank's reply14 Jul 2022, 12:51

Official

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