service serves as reputation and i am so sad i have changed to this bank.

Good Day I do not know if it is just me but the standard bank mobile app is pathetic they have certain features to make your life easier but to get the simplicity of these features you have to call the call centre i have now been calling since last week and my problem still persists, i spoke to a ***** consultant on Monday to assist me in getting the view pin option activated on my profile and they informed because i have updated my android OS on my phone i have to wait 48 hours for it to work so why is there 2 factor authentication and do you have to to this now every time you change your phone or something, then i tried to pay a beneficiary on my app and it was unsuccessful because my profile is apparently not linked and i call the call centre today waited 20min to get a consultant in the line just to be told a mobile banking app consultant must assist was then called back and waited 7 minutes and a lady picked up and apparently sh e could not hear me and dropped the call so now i have still not been assisted