Service Request - We know not what we are doing!!!!!!!!!

I have never received more pathetic service from a bank before _ EVER!!!!!!!

Monday 12/04 I called in to make a service request (one that is very important) I was passed on to several different consultants until I was finally transferred correctly - 1Hr 30 mins later and R150.00 airtime down the drain. Service request was logged.... Today I call in to follow up on the request to again to be transferred between consultants finally through to someone who advises that my request was incorrectly processed( I MEAN) the incompetence has me fuming already and while she is busy I run our of R 80.00 airtime. Call back again, transferred again and then in the heat of my rage get through to a ****y consultant who tells me that the request is being processed long overdue and that the request might not help!!!!!!! Im sorry but that is not my Fault and that service request has to do with my families well being...... How pathetic can service get!!!!!!