1 reviews | Active since Jul 2016

04 Jul 2016, 09:17

Service Request Number: ***.

<p>I went to a standard bank branch to log a call for funds to be paid to me and to get a paid up letter on the 25/06/2016. I called the support team to follow up but all 4 I spoke to just said they will escalate, one of them gave me the mananger responsibles mail address i mailed her and she did not reply yet.</p> <p> </p> <p>I have been a customer of standadr bank since 2007 and feel i like changing banks.</p> <p> </p> <p>I hope you see this standard bank individuals and resolve ASAP .</p> <p> </p>

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Replies (4)
Standard Bank
Standard Bank's reply04 Jul 2016, 12:21
Official

Good day Shadrey Septoe

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

's update04 Jul 2016, 12:24
Reviewer Update

Thanks.

Tell them to make it snappy I need my money before my other debit orders go off.

's update18 Jul 2016, 08:21
Reviewer Update

Any update on the above.

Service Request Number: ********** 071 has not been resolved yet after being given several due dates!!!

Standard Bank
Standard Bank's reply25 Jul 2016, 09:13
Official

Good day Shadrey Septoe.

We thank you for your patience while we were addressing your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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********** (fax)

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