Service request not fulfilled since June

I opened a new account in June 2020 and requested that statements must be for the actual calendar month. Unfortunately this was not followed and I spoke to someone of the call center in July and also sent an email on 28 July 2020. Sadly the date for the statement was still not changed, as I just received the account statement for the period from 25 July to 25 August 2020. In order to be in line with financial months and year for accounting purposes I need the statement period exactly according to calendar month. Standard Bank should make sure that from the next statement onwards the statements will be from the 1st day of each month to the last day of each month. So the next statement should be either from 25 to 31 August 2020 or from 25 August to 30 September 2020, after that monthly as explained. If Standard Bank does not get it right this time, I will have to move the account to another bank. I am also wondering that they charge the full monthly fees, but there should be a rebate after having a certain amount in the account all month long. I am also still waiting for the card to be delivered since I opened the account. So far I must say over all not a good experience with Standard Bank…