Service Request no: ***

<p>I logged a call with Standard Bank on the 5th October 2016 with reference number ********** 608 with regards to a short payment from the ATM. I did not hear anything from Standard Bank and thought that they were investigating the matter. I then called on the 31st October 2016 and was told within 24 Hours someone will contact me however a week later I am still waiting for a response from Standard Bank. I futher like to add that when I tried to contact the ATM customer service number on the website there is no answer and then your call gets cut. Why advertise a number when you know that the service it either not working or does not exist. I am truly disappointed in the service I have received from Standard Bank</p>