service request ***

Good day<br> <br> I have laid a complain and it seems like std bank is playing a delay tactics. I am wondering if Std bank ill treat us clients differently, if one has millions in the account will be treated like clients and if you only have hundred then you mean nothing. I was ill treated by one of the consultant when I was enquiring about the increase in the group scheme premium. The consultant told me that she doesn't know and I should go ask the manager. When I asked where can I find the manager I was told I should look up on internet. How can the premium be at managers discretion. It that hard to solve because is more than 3 weeks now. the bug has to stop somewhere, and I think as a customer, whether I have R100 or Million in my account, I should be treated as a CLIENT.<br> <br> My last options to e mail Sim [Email Removed] may be he might look in to the matter because no one seems to be looking in to the matter.