Service Request *** not being done

I had a Personal loan with Standard Bank.<br> The Personal Loan had been completed at the end of June where the final installment was paid.<br> On the 28Th of July, another debit went off my account for R807.00.<br> When I approached the querie, I was told to go into the Bank and get the funds returned.<br> I went to Rosebank Branch on the 29th of July, where the service request was put forward.<br> I was informed that the funds will be in my account within 3 to 5 Working days.<br> On the 3RD of August I received a reminder that the request was still being looked into.<br> On the 11TH of August I called the querie number again, where I was told that the matter was still being processed. I received another message informing me that the funds will be issued on the 18TH of August.<br> Today is the 19TH of August, and I have not received my funds of R807.00.<br> <br> This is terrible service from Standard Bank. Who are quick to deduct money, but do not refund what they had taken when requested.<br> This is poor customer service, and I actually see this as theft, knowing that the account is paid up in full.<br> I shall not be charged with admin fees, where this was not in my error.<br> I will be reporting this to the Bank Ombudsman.<br>