BS
Boifang S

1 reviews | Active since Sept 2013

13 Dec 2019, 15:31

Service rendered patheics and horrible

I find it so Amusing how your consultants render service to clients for new business at Standard Bank Egoli Branch, Today's service from Sheila at Jeppe Street CBD at Egoli Branch was so horribly disgusting and to think she must apply professionalism and make customers happy. She is ****en scarstic towards customers and took me for granted as I was applying for New account. I had to ask her if I'm not supposed to have an account with Standard Bank... as she criticised the current bank of Capetic which i bank with and brought stmt for proof of residence...pathetic service received. She does not even know the products suitable for customers needs...she needs to provide options available instead she is the contribution to lack of business. She is very ****en arrogant towards clients. She does not have work ethics. long horrible journey to banking.

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Replies (2)
Standard Bank
Standard Bank's reply16 Dec 2019, 20:21
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Dec 2019, 12:04
Official
Dear Boifang

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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