1 reviews | Active since Jan 2013

03 Mar 2017, 10:21

**** SERVICE RECEIVED

<p>I came to Standard bank wonderpark at 8:35 to apply for a credt card. I was assisted by a consultation Sbongile Mtshweni, after 30 minutes in ger office she told me she cannot log in, i must go to the bank get a stamped banked statement as the one from outside is not allowed. I came back and she told me that another consultant will assist me, after spending about 30 minutes in her office again, I'm told i cannot be assisted because of my salary which was paiddouble in November. Due to the fees must fall strike the University doubled our salaries were paid in November, thus the Dec payslip reflected R0. Both November and December salaries reflect on the November bank statement. The consultant is telling me i cannot be assisted and the manager is in a meeting. It is not the first that I'm mistreated at standard bank. Almost 3 hours at the bank, I'm told i can't be assisted because someone tried to do ***** with my id.</p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Mar 2017, 14:28
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Mar 2017, 10:33
Official

Dear Babalwa Sikumba

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petesen

Complaint Resolution Centre

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