1 reviews | Active since Sept 2014
Service really sucks
I lost my standard bank cheque card on the 25th of May and i reported it and ordered a new one the same day and i was told that it will take 7 working days for the card to be delivered at my nearest am still waiting for IT!! i have made numerous calls to the call center and they just cannot get my deliver branch address right. Every time i order a renewal card from standard bank, it is always a struggle. i have already been debited for the card replacement fee and i have to also pay for my telephone bill ... i am a really unhappy standard bank client, i never recommend my bank to anyone who wants to change banks
Dear Penelope
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Penelope
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Penelope
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Penelope
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***