Service query

I missed a call from Standard bank ***** Department received from: ***. I immediately returned the call, "You are number 5 in the queue, it will take approximately 10 min for 1 of our agents ......" I waited for 35 min's and then called again. no 6 in the queue - I made use of the option to enter my cell number to be called by an agent when I am first in the queue. 1 hour later I haven't received a call, did it again, and now almost another hour later, I haven't received a call yet. @ Standard Bank: you may call me on ***5

Paul Rautenbach