Service provider failing to provide a payment holiday on my home loan account

<p>I've been having financial difficulties since 2013 and I informed Standard bank home loans about my situation and also requested to have a payment holiday and to date my request has not been adhered to. I've been told that they are waiting for evaluators asses my situation before they can assist and to this day I call and I get told the same thing for the past 3 years.</p>