1 reviews | Active since Sept 2017
Service Promised not Adhered to (have to always complain)
Hi Standard Bank,
I’m an unhappy customer of yours.
Last year in September I app**** for a credit from you guys. I was approved for R82000 credit and I opted to take R60000 during this interaction I was told that if I need an increase I can only apply for it after 3 months after taking it. There were issues when I was supposed to get the credit card and which I had to complain before I got it. Now I have called more than 3 times to increase however I’m being told that I’m at my max limit which I don’t understand, I have never missed a payment since I took it how is it possible that now things change all of a sudden?
Where’s the promised serviced that I was told about when I took this up?
regards, Jabulani Radebe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
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