1 reviews | Active since May 2016

19 Jan 2017, 15:46

Service poorly sucks!

<p>Did an ATM deposit on the 9th of January, and the machine retracted my money.</p> <p>my funds where due on the 19th and have not received them yet,</p> <p>try calling the call centre and you are made to hold for 30min plus before getting any help.</p> <p>Deff will consider relocating my accounts to a better banking experience.</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Jan 2017, 13:52
Official

Good day Ishaan Jugroop

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply23 Jan 2017, 11:34
Official

Dear Ishaan Jugroop

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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