SERVICE PATHETIC AND POOR!!

I am very disappointed and frustrated by their lack of service delivery. They amalgamated my two bond accounts into one account on the 13th of July 2022, thank you very much for that. However, all that I've been requesting from the bank since then is a formal letter that states/confirms that the one account is indeed closed. This letter is urgently needed/required by my employer, as my bond is paid directly from my salary... Yet Standard Bank is failing just to issue the simple letter... I've written emails, made phone calls, and even visited Paarl branch for assistance in this matter, I was only given a screen shot copy with the bank stamp...