Service pathetic

<p>Last month I app**** for a cheque card whilst busy with the application the consultant offered me a personal loan. Great! She did the application then later checked that I qualify for a different amount and I took the offer. Today they debited my account on both instalment which I was approved for one. Then I call the back spoke to a consultant by the name of Dudu who told me she thst I am in the wrong department and transfered me to home loans and my query is regarding a personal loan. Then I kept holding for 29 minutes spoke to an Indian who was helpful and transfered me to the correct department. Then finally got to the right department spoke to a lady whom her name I forgot tod her my story and she said they can't pick up a record for a new loan.. how is it possible they can't see a record but they saw a record to debit my account twice. Consultant at standard sandton aren't helpful at all. It's my account which was debited twice and now the can't see a record. The consultant showed no interest to help me at all. It's a zulu name but all calls are recorded since I was calling from ********** 08 around 1pm. I would like query to be resolved with immediate effect </p>