RM
Russell M

1 reviews | Active since Jul 2011

27 Jun 2016, 09:00

Service paid for but not received

<p>Over 2 month ago I had a will draughted and with Standard bank.</p> <p>After repeated visits to the bank and numerous sms I finally signed the will.</p> <p> </p> <p>I was then contacted by Liezel who told me I need to come in and sign the will. </p> <p>When I metioned that I had already done so, and expressed disatisfaction with the service</p> <p>received. She was rude to me - saying that the previous person had left and my will was on its way to Jhb.</p> <p>I have now received an sms saying if I dont come in and sign the will it will be deleted.</p> <p> </p> <p>Appart from the fact that this is an important document, I have paid for this service.</p> <p>But am left with no confidence that the service I have paid for has been rendered, and no way to determine whether or not the will has been successfully lodged.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply28 Jun 2016, 06:15
Official

Good day Russell

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply30 Jun 2016, 07:04
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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