Service on Deceased Estates is Non-existent!

Our Late father's estate has been placed with STB and unfortunately this is to our misery! Its been more than a year and STB cannot give us straight answers why they are still not in possession of the executors letter despite this being issued by the Masters office June of last year already. They are NEVER available when you try to call and they NEVER return your call messages either. We have logged so may complaints but yet we are still in the dark. Having so many expenses for more than a year and to hear the estate process have not even "taken off" yet is unacceptable! Due date on latest complaint has also passed with no word which has been the signature trend of STB service. They are so quick to get your Will placed with them but they are not willing or competent enough to give you decent service afterwards.