Service not rendered

I write this email with lots of disappointments from your branch.<br> <br> Firstly, I came to the branch to increase my EP Limit which was incorrectly, then made several calls and the person responsible didn't even bother to return my calls.<br> <br> Then my account was upgraded to Prestige and a consultant was allocated to me BUT they haven't even bothered to introduce themselves and advise on the benefits of the account (Fikile Mcunu).<br> <br> I'm really not impressed with the service.<br> <br> Matjane