service not refunded its been 5months now

After months of dealing with the admin department and customer assist. It was evident that someone had messed up my debit order date on my bond account. I had 2 debit orders in 1 month (25th and the 30th), unacceptable! I suffered R115 penalty fees for 2months (dec-feb) total R230. I have been requesting for the service fees to be refunded as I was not liable for that mistake but noone has made that happen. I went to the northgate branch (30/04/2015) and the lady (Renaice) assisting me assured that the funds/service fee have been reversed. Till this day no funds have reflected on my account. I have dealt with the branch, I have dealt with kenneth from customer assist, I have dealt with motsumi from admin everyone is passing the bark and failing to assist me. I have paper trail (from jan 2015) of all convos and the acceptance of refunding my R115X2, Still no action. The sad thing is when I make defaults on my account I ensure that I pay that service fee with no hassel, however when the mistake is done by StandardBank they don't care for the customer their interest is based on taking money from them at all cots. Be fair standardbank and give back my money,where is ur integrity?<br>