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Erin D
1 reviews | Active since Jun 2018
04 Jun 2020, 11:27
Service not good
I would like to know if someone can please call me in regards with a loan.I am a client for Standard bank for over 10 years.I have a existing loan that I am currently paying however I want a loan to pay this one off and I want to pay medical bills and buy groceries.Please help me.Clint at your complaints department advised me that someone will give me a call but no one has.I am frustrated with unacceptable service.I am waiting.Someone please help me
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Jun 2020, 15:49Dear Erin Domingo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Jun 2020, 15:49
Official
Dear Erin Domingo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Erin D's updateReviewer Update
05 Jun 2020, 16:01Saying that my query will be addressed as a matter of urgency and stil no one has called me.Why do I get such bad treatment from Standard Bank.Bad service is not good at all REALLY
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Erin D's update05 Jun 2020, 16:01
Reviewer Update
Saying that my query will be addressed as a matter of urgency and stil no one has called me.Why do I get such bad treatment from Standard Bank.Bad service is not good at all REALLY
ED
Erin D's updateReviewer Update
05 Jun 2020, 22:02I have posted more than 3 helo Peter's to get your guys help and attention and NOTHING.NO FEEDBACK ON HELP REGARDING MY DEBIT ORDERS OR SOMEONE CALLING ME TO ASSIST WITH A LOAN.I AM UTTERLY DISAPPOINTED IN THE STINK SERVICE OF STANDARD BANK.A LOYAL CUSTOMER FOR 10 YEARS.IT IS RIDICULOUS HOW CUSTOMERS ARE BEING IGNORED.I WORK IN RETAIL AND I TRY MY BEST TO ASSIST WHERE I CAN.I NEED HELP AND NO ONE WANTS TO HELP ME.DISGUSTED AT YOUR BAD SERVICE REALLY
ED
Erin D's update05 Jun 2020, 22:02
Reviewer Update
I have posted more than 3 helo Peter's to get your guys help and attention and NOTHING.NO FEEDBACK ON HELP REGARDING MY DEBIT ORDERS OR SOMEONE CALLING ME TO ASSIST WITH A LOAN.I AM UTTERLY DISAPPOINTED IN THE STINK SERVICE OF STANDARD BANK.A LOYAL CUSTOMER FOR 10 YEARS.IT IS RIDICULOUS HOW CUSTOMERS ARE BEING IGNORED.I WORK IN RETAIL AND I TRY MY BEST TO ASSIST WHERE I CAN.I NEED HELP AND NO ONE WANTS TO HELP ME.DISGUSTED AT YOUR BAD SERVICE REALLY