Service non existing.

Hi. I would like to like to express my utter discuss in the Service of Standard Bank. We start the year the way we ended the year with no service from the bank and also have to shout, scream, and always have to fight to get service. We have a bank account with the K90 Branch and a request was send to them on the 02/12/2019 for information as we need to make some changes to the account. We are 6 weeks down the line and still have not received no feedback and or acknowledgement that my request has been attended to. Obviously it seems to me that when it comes to customer service with Standard Bank you are just a number in the que and when the have time on there hands they will eventually attend to your request. Should something goes wrong with the said account, i will personally hold Standard bank as well as the person who the request was send to responsible for negligence for not adhering the my request. I hope all the Standfard bank clients out there see this and rethink there preferred bankers.