Service non existing

Yet again we have come to this stage were service is a non existing priority for Standard Bank business banking. Emailed our business banker at K90 branch for assistance last week Monday, still waiting an acknowledgement from her that she has received my mail request. The so called Bizhub center which is there back up has also failed, even though the claim that they have forward the document that was requested and that they have contacted me...To my records and to my companies fire wall, no mail was even received from Standard bank, so to whom did they send our requested documents???? It's is nearly 2 weeks down the line and I have still not received my requested documents.....This has been referred to Standard Banks Complaints department, still waiting for them as well to acknowledge any receipt of my email complaint....Yet again clients who deals with Standard Bank is just a number that goes onto a conveyor belt and who ever helps, helps.....Yes I am aware of the reduced staff due to the pandemic, but really, where is your loyalty, definitely not with your client base....