Service non-existant

<p>I collected my new debit card at the bank and was told I have to phone internet banking to de-register my old one and register my new one. I waited approximately 20 minutes on the phone waiting for a consultant because they 'have large call volumes.' When I eventually got to speak to one, he took my old and new card numbers and told me to hold on. I waited approximately 10 minutes and he didn't come back to me. Not even a 'hold on' in between that time. It's no wonder there are large call volumes if the consultant takes more than 10 minutes just to de register a card. I gave up and put the phone down as I don't think he was ever going to come back. I received an sms to say my EAP limit has increased just after I left the bank. I did NOT give the person at enquries permission to change that when I fetched my card! All this on top of having to phone twice this month to get the bank to reverse an incorrect charge by the them on my credit card. What has happended to Standard Bank? Their level of service is deteriorating fast. </p>