Service non existant

Sent the below to my private banking team on the 16th. It is now the 26th, 10 days later and still no response. Not even an acknowledgement of the request. It is pathetic considering the exuberant rates charged for the service.

Message: I keep receiving this error when trying to increase the limit on my revolving loan.

"Our records show an unresolved issue on this application. Please visit a branch for assistance". This error occurs after the system approved the increase on the loan and tries to generate the application forms.

Please explain what the unresolved issue is. I don't want application forms. I want to know how we can resolve the error.

Not being able to process this directly on the app is starting to annoy greatly.

The Issue: Id like to be able to use my banking app FULLY. However, every time this is brought up with the banking team they send me loan forms. This is not what I asked for. I asked for the actual problem on the app to be explained and perhaps corrected.

According to the app there is something wrong with my account. I want to know what that is. The words Unresolved Issue means NOTHING to me.

What is the unresolved issue, how do we correct it and is it something I should worry about.

Stop sending me forms and stop giving me bogus answers. Every time I ask I get a response that either completely ignores the question at hand or tries to find manual ways around it.

I want my app to work. Then again the private banking team doesn't seem to be working either.

Very disapointed and it is only growing. Believe it is time to look for a cheaper account elsewhere. This is not on.

Want to create one loan to make management easier and save on costs. Sorry we can't do that, we would rather milk you for everything you have. Very customer oriented.

You don't care about your customers, only your own bottom line.